Every system needs support and maintenance whether the customer is going live tomorrow or has already gone live. In the midst of the growing complexity of ever evolving new technologies, the demand for support is increasing day by day. 

With the increase in industry competition and a rise in implementation costs, Application Management Services (AMS) plays a pivotal role for long term SAP success. It is important to take the necessary steps to optimize SAP, reduce Total Cost of Ownership, improve end user satisfaction and thereby get better business results.

Keeping in mind the on-going demand for customer needs, Sparta has built a dedicated SAP AMS practice to help our clients with day-to-day support requirements. 

Sparta delivers SLA based, shared pool, dedicated resource or on-demand AMS options. Our proven ticket management system, along with a combination of global services provides you with a cost effective means of supporting your application anytime after your go-live date. Our strong competency in all areas of SAP and NetWeaver combined with a robust support methodology and in-house tools accelerates the support transition process.

AMS Offerings:

• Functional and technical production support 
• 24x7 monitoring services (Basis and BI)
• Hosting & help desk services 

Key Elements:

• Dedicated 24/7 SAP support 
• Flexible approach: SLA based, shared pools, dedicated resources, on-demand
• Flexible global delivery: onsite/offsite/offshore
• Support for enhancement projects and production environments 
• Competency across all SAP competencies and NetWeaver
• Robust support/transition methodology for help desk and production support setup
• In-house tools & templates to accelerate the support and transition process